Privacy Policy

We are SAKEWA (referred to as "we," "our company," or SAKEWA), and we own and operate the website sakewa.hk (referred to as "this website" or "sakewa.hk"). Our website offers convenient online shopping through the internet and applications, along with a comprehensive delivery service (referred to as "the service"). We value your privacy and are committed to safeguarding your personal data. This privacy policy applies to all products and services we provide and explains how we collect, use, and disclose your personal information. This privacy policy is governed by and complies with the Personal Data (Privacy) Ordinance (Hong Kong Law Chapter 486), hereinafter referred to as the "Privacy Ordinance."

1. Company Policy

1.1 You are not required to provide any personal information to browse this website. When you register to use our services or access online content, we collect your personal information to enable us to provide services to you. You can refuse to provide us with personal information, but in such cases, we may not be able to provide you with services. By providing personal information, you signify your consent for us to use your personal information as stated in this privacy policy.

2. Categories of Collected Personal Data

2.1 SAKEWA may request the following personal data from you for registration and management of your services. Without this information, we may not be able to fulfill your service requests. This data includes (but is not limited to):

2.1.1 Name;

2.1.2 Contact details, including the name of the contact person, phone number, email address, and delivery address.

2.2 In some cases, you may be required to provide certain data to improve our products and services and provide you with relevant information categories. In most cases, you can choose not to provide this data. However, if the service is tailored to individual needs or product supply requires you to provide all requested information, failure to provide such data may prevent us from providing the required service. This data includes (but is not limited to):

2.2.1 Name;

2.2.2 Interests;

2.2.3 Other relevant products and services ordered.

2.3 Our web server may also collect data about your internet connection in an anonymous manner to compile comprehensive statistics for server usage, enhancing services to meet the needs and expectations of visitors to our website. This data includes (but is not limited to):

2.3.1 Browser type and version;

2.3.2 Operating system;

2.3.3 Internet Protocol (IP) address and/or domain name.

3. Use of Personal Data

3.1 Personal data collected by SAKEWA may be used for the following purposes:

3.1.1 Providing services to you;

3.1.2 Verifying your account identity;

3.1.3 Processing your orders and handling payment instructions or collecting payments related to services;

3.1.4 Analyzing, verifying, and/or checking your credit, payment details, and/or conditions for providing services to you;

3.1.5 Designing services tailored to your needs;

3.1.6 Providing customer service;

3.1.7 Conducting market research, statistics, and behavioral analysis;

3.1.8 Audit purposes;

3.1.9 Disclosure as required by applicable laws, rules, and regulations;

3.1.10 Directly promoting products and services of our company and related affiliates.

3.2 In some cases, we may disclose your personal data to third parties to complete transactions you have initiated. For example, we may disclose your personal data to banking institutions (for payment verification and processing) and delivery companies (for shipping your ordered goods).

3.3 Transfer of Personal Data Outside of Hong Kong

Except in the following circumstances, we will not transfer your personal data overseas:

3.3.1 Necessary to complete your transaction;

3.3.2 Third parties we employ to assist us in providing products and/or services to you;

3.3.3 Transfer with your consent;

3.3.4 Legally recognized transfer.

4. Shopping Data

4.1 When you order from SAKEWA, we may require additional information such as credit card details and delivery addresses to process your shopping and notify you of your order status.

4.2 SAKEWA uses Stripe and Paypal as platforms for processing credit card payments. SAKEWA does not store any of your credit card information; payment data is submitted directly to Stripe or Paypal for one-time payment processing. For information about Stripe, please visit stripe.com; for information about Paypal, please visit paypal.com.

4.3 In any case, we will take appropriate measures to ensure that any overseas transfer, collection, use, or disclosure of personal data complies with this privacy policy statement and the protection standards recognized by the Privacy Ordinance.

5. Direct Promotion

5.1 We will obtain your consent before collecting your personal data. With your consent, you may receive phone calls, emails, and direct mail from us or our affiliated companies containing promotional materials. We primarily communicate with you via email, and if you wish to unsubscribe from direct promotions, you can click the unsubscribe link in the promotional email, and we will remove you from the communication list at no cost.

6. Links to Other Websites

6.1 Our website may contain links to other websites; however, once you have used these links to leave our website, please note that we have no control over any information you provide on other websites. Therefore, we cannot guarantee the protection of your data, and browsing these websites is not governed by this privacy statement. You should exercise caution and review the privacy statements applicable to the respective websites.

7. Data Retention

7.1 When conducting business with us, we will retain your online transaction records for audit purposes. Our general policy is to retain relevant data for a reasonable period. We do not provide facilities for you to delete your personal data online.

7.2 If you wish to access and/or correct your personally identifiable information provided to us online, please email us at: support@sakewa.hk.

8. Data Storage and Security

8.1 Personal data submitted through this website will be stored electronically and on paper. SAKEWA employs physical, electronic, and procedural measures to protect personal information and takes appropriate steps to secure your electronic personal data with firewalls, limiting data access with passwords so that only employees with passwords can access all data on the system. All files are stored as read-only or inaccessible files. Your personal data will be stored securely. Measures will be taken at external storage locations to prevent unauthorized access to data, including secure entry and alarm monitoring. For data within the company, appropriate procedures will be used to limit access, and data will be kept in a locked cabinet. Some data will also be stored in a secure location outside the office. SAKEWA will securely and permanently destroy unused personal data. SAKEWA will retain your personal data for necessary and lawful purposes.

9. Use of Cookies

9.1 When you browse our website, unless otherwise stated, we only record your visits, and we do not collect any personally identifiable information. Any cookies (if used) in any part of our website are not used to collect personally identifiable information. Cookies are computer files stored on the computer of internet users, used to obtain configuration data and analyze the browsing habits of internet users. Cookies can save you the trouble of re

-registering every time you visit a website and are typically used to track your preferred webpage topics. You have the right to choose not to accept cookies, but doing so may prevent you from using or activating certain functions of our website.

10. Scope of Application

10.1 This privacy policy statement applies only to our company's website. Our website may contain links and connections to other websites. Whenever you activate any of these connection links, you have left our website, and any personal information or other data you provide to any other entity after leaving our website is beyond our control. You assume all risks of browsing or using other websites.

11. Access and Correction of Data

11.1 You can inquire whether we have retained your personal data. If we have retained your personal data, you can request to review, update, correct, or obtain a copy of your personal data retained by emailing us at support@sakewa.hk. We will take reasonable steps to verify your identity before approving your request for reviewing or updating your personal data. We will strive to respond to your requests within 40 days in compliance with the Personal Data (Privacy) Ordinance. We may charge reasonable fees for administrative expenses related to such inquiries. We will not retain your personal data beyond the necessary timeframe.

12. Data Sharing

12.1 All personal data you provide to us will be kept confidential and protected. However, we may provide relevant information to the following parties for the purposes of this privacy policy:

12.1.1 Our affiliates, related companies, and other related entities;

12.1.2 Any agents, contractors, or service providers who provide administrative, order processing, payment settlement, credit reference, debt collection, or other services to our operations.

12.2 We believe in good faith that we have a responsibility to disclose this information to the individuals concerned under applicable laws.

12.3 SAKEWA may summarize and analyze customer data, sales data, browsing behavior, and data from related websites to provide reliable wholesalers with information. However, this data will not display personally identifiable information.

13. Your Consent

13.1 By using our website, you agree that we may collect and use your personal data as stated in this privacy policy, as described above. If there are any modifications to the privacy policy, we will post them on this page so that you can quickly learn how we collect, use, and disclose your data.

14. Protection of Minors

14.1 We do not knowingly collect personal information from minors, nor do we recommend that minors use our services. Minors should not register accounts or provide personal information such as their name, address, phone number, mailing address, etc., to us unless allowed by local law and with the consent of their guardian. If we unintentionally collect information from minors, we will delete it as soon as we become aware of it. If you believe we may hold information from or about minors improperly, please contact us.

15. Inquiry and Correction of Personal Data

15.1 If you have any questions about SAKEWA's privacy policy or wish to review or correct personal data, please notify us by email at the following email address: support@sakewa.hk.

16. Deletion of Data

16.1 You can inquire whether we have retained your personal data. If we have retained your personal data, you can request to delete a copy of your personal data retained by emailing us at support@sakewa.hk.

17. Modification of Privacy Policy

17.1 We may modify this privacy policy from time to time and post it on our website (sakewa.hk). You can visit this privacy policy periodically to ensure that you are aware of the latest version.